Streamline Investigations with
Our Case Management Solution

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What is Investigative Case Management Solution ?

Our D365 and PowerApps based Investigative Case Management solution streamlines investigations for government and nonprofit organizations. It simplifies case tracking, ensures compliance, and efficiently manages the entire lifecycle of a complaint from its initiation through resolution and reporting, making the entire investigative process more efficient and effective.

Challenges

  • Using multiple systems can lead to lost data and inefficiencies
  • Manual documentation procedures lead to security and compliance risks
  • Evidence management inconsistencies increase the risk of errors and non-compliance
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Success Factors

  • Centralized case management increases efficiency and minimizes risk
  • Lack of insight into demographics and details increases reporting difficulty
  • Seamless system integration unifies and leverages existing systems
  • Built-in analytics with real-time data simplifies reporting
  • Automated workflows increase efficiency and minimize process time

Value-Added Features

  • Robust security and compliance to protect sensitive information
  • Case timeline visualization
  • Drag-and-drop user interface streamlines workflow
  • Collaboration tools simplify incident and complaint management
  • Proven evidence management workflow
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COTS vs Custom vs Accelerator

Pure COTS solutions typically incur higher license costs and are not very flexible. Customers pay for capabilities they do not need, and often pay to develop features the COTS will lack. COTS systems require changing business processes to match the features, functions, and flows of the COTS product, rather than adapting the product to customer needs. Custom-created software provides exactly what customers need, but takes much longer to develop (adding substantially to the cost), and the customer is at risk if the developing company becomes unavailable. MERP adapts the features of our core product to meet customer needs, rather than forcing those needs into a narrowly defined COTS solution. With top developers experienced in creating dozens of similar solutions, MERP can rapidly deliver a customized product at minimal cost.